This department store chain will be referred to as “Fashion Stores” in this study for confidentiality.
• For 2021, Fashion Stores’ strategy was to increase its sales and market share among Millennials and away from older age groups.
• New marketing management changed its merchandise mix, store structure and advertising toward Millennials, but overall sales were not meeting expectations.
• The Marketing & Research Team sought to understand how marketing and advertising measurement can be leveraged to grow this target audience and regain others.